Wednesday, December 2, 2009

Process Mining and Call Centres

Process Mining can be applied to almost any area where a system produces event logs.

In this powerpoint presentation a call centre is used as an example.

The presentation demonstrates the various steps from process discovery, ensuring process capability and to the performance analysis. This example shows how Process Mining can be of use to Six Sigma practioners.

http://www.authorstream.com/Presentation/GDVarv-283836-callcentre-entertainment-ppt-powerpoint/

1 comment:

Sweety_Fatty143 said...

. It provides a graphical modeling environment for defining process maps and detailed process flows consisting of both human and automated steps.

bpm business process