Process Mining can be applied to almost any area where a system produces event logs.
In this powerpoint presentation a call centre is used as an example.
The presentation demonstrates the various steps from process discovery, ensuring process capability and to the performance analysis. This example shows how Process Mining can be of use to Six Sigma practioners.
http://www.authorstream.com/Presentation/GDVarv-283836-callcentre-entertainment-ppt-powerpoint/
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2 comments:
. It provides a graphical modeling environment for defining process maps and detailed process flows consisting of both human and automated steps.
bpm business process
Nice blog, it provides many informative and helpful articles. Thanks for sharing the information. Looking for more updates in future.
Process Mining
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